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You are here : Service Plans > Modem Warranty
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| WARRANTY COVERAGE ON MODEMS (MULTI-USER, USB and OUTDOOR) |
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All access devices supplied to SWIFT Networks by the original equipment manufacturer is specified to be free of defects and in good working conditions. Customer is advised to check performance of device at the point of purchase/collection to confirm status.
All communication devices from SWIFT Networks shall have a warranty period of six (6) months. Within this period SWIFT Networks will take responsibility for any irreparable manufacturer’s fault on any device purchased from SWIFT Networks or its authorized dealers. Swift Network’s warranty will not apply if the device:
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- is used in the manner other than normal use;
- is subjected to unfair wear and tear;
- is accidentally or willfully damaged;
- is damaged due to failure to follow instructions;
- has any traces of contact with any form of liquid or corrosive material;
- is damaged due to electrical fluctuations;
- is damaged from lightening/thunder strike;
- is attempted to be repaired or a replacement part fitted by anyone other than an authorized SWIFT Networks representative;
- is attached, used or operated with any auxiliary item other than items purchased from or certified compatible by original equipment manufacturer for use with such device;
- markings or labeling have been altered, obscured, removed or otherwise interfered with.
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The above situations herein are all referred to as customer end faults. Hence, in the event of any customer end fault leading to device damage, the customer will take full responsibility for the replacement of such device.
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