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You are here : Home > FAQ
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| FREQUENTLY ASKED QUESTIONS |
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| QUESTIONS |
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ANSWERS |
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| How do I get charged for the telephone calls I make? |
| If you wish, we can charge your voice calls to the same account that you currently use for subscribing to your broadband services. This would mean that your voice call charges are deducted from the same subscription you have made for broadband OR we can create a separate voice account which you will pay in money the exact same way you currently pay for your broadband subscription. This second option would allow you to keep your voice call charges separate from your broadband subscription, though you have to recharge/subscribe to both services separately. Please let us know which option suits you best and we will take care of the rest. |
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| How do I get my itemized bills? |
| Your itemized bills will be available also in the self care portal where you currently check the usage for your broadband service |
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| How dO I pay CASHLESS for SWIFT 4G services? |
OPTION #1: POS TERMINALS at any SWIFT SHOP located at VI, Ikeja, Surulere and LEKKI
POS terminals are now available at any SWIFT shop (VI, Ikeja, Surulere and Lekki) near you. Using your swipe cards, you can make automated, easier and quick payments for SWIFT 4G services.
| Only Naira MasterCard |  | and Verve cards |  | are accepted |
As a guide, the addresses and opening times for all our shop locations are as follows:
VICTORIA ISLAND
Address: 31, Saka Tinubu Street, Victoria Island, Lagos
Opening Time: 8.00am - 5.30pm (Every Day including Saturday and Sunday)
IKEJA
Address: LSPC shopping Mall, No 131 Obafemi Awolowo way, by radio
bus stop(Suite 16, Block B, Ikeja)
Opening Time: 8.00am - 5.30pm (Monday-Saturday)
SURULERE
Address: Kings Plaza, 80 Adeniran Ogunsanya street
Opening Time: 8.00am - 5.30pm (Monday-Saturday)
LEKKI
Address: Sacapula Plaza, KM 17, lekki Epe express Way, Igbo-Efon Bus/stop, Lekki Ajah, Lagos
Opening Time: 8.00am - 5.30pm (Monday-Saturday)
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OPTION #2: CHEQUE PAYMENTS using 'PAYDIRECT' at any branch of the 17 selected banks listed below:
First Bank
GT Bank
Diamond Bank
Union Bank
Sterling Bank
UBA
Keystone Bank formerly known Bank PHB
Access Bank
Skye Bank
Oceanic Bank
Intercontinental Bank
EcoBank
Zenith Bank
Mainstreet Bank formerly known as AfriBank
Enterprise Bank formerly known as Spring Bank
Fidelity Bank
Unity Bank
To make cheque payments using 'PAYDIRECT', simply do the following:
| a. | Visit any branch of the ISSUING BANK of your cheque book. This is to eliminate any delays, thereby ensuring you get value for service required, immediately after payments must have been made. |
| b. | INSIST on making payments to a 'PAYDIRECT STAFF' at any branch of the banks listed above. |
| c. | Have a prior-knowledge of your SWIFT subscriber ID number, which is a unique ID number, with which to identify your SWIFT account. |
| d. | Write your subscriber ID number boldly at the top of the deposit slip. |
| e. | Indicate your registered name with SWIFT Networks as the depositor's name. |
| f. | Collect your PAYDIRECT receipt from the bank's PAYDIRECT staff. |
Note :
| 1. | If same bank cheque is submitted, your SWIFT account will be credited the same day. |
| 2. | If different bank cheque is submitted, your SWIFT account will be credited within 4 working days. |
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OPTION #3: PAYMENTS through www.quickteller.com/SWIFT
| You can only make payments withNaira MasterCard | | and Verve cards |
| issued by any of the listed banks: |
Guaranty Trust Bank
Platinum Habib Bank
Union Bank
Skye bank
Stanbic IBTC
First Bank
WEMA Bank
Sterling Bank
Eco bank
First City Monument Bank
FinBank, Oceanic bank
Below are the steps for making payments via Quickteller website
| 1. | Browse to www.quickteller.com/SWIFT |
| 2. | Click on Internet |
| 3. | Provide the following information- Email, Mobile phone number, CustomerID and click next |
| 4. | Enter the amount and click Pay |
| 5. | On the Interswitch payment page, select on any of the card types below:
| Naira MasterCard | | and Verve cards | |
| | 6. | Enter your card details and Click on Pay |
| 7. | Your SWIFT account will be updated automatically and a confirmation SMS will be sent to your mobile number registered with SWIFT 4G networks |
Kindly note that you will be charged with a sum of N100 for every transaction made on www.quickteller.com/SWIFT as convenience charges by Quickteller service providers (Interswitch)
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OPTION #4: ATM PAYMENTS
To use this option, visit any ATM stand enabled with Quick Teller at the following banks:
First Bank
GTBank
Intercontinental Bank
Union Bank
WEMA Bank
Afribank
Skye Bank
Oceanic Bank
Stanbic IBTC
First City Monument Bank
Simply Insert your card into the ATM machine -> enter your pin -> select the account type (current/saving)
| a. | Select Quickteller option |
| b. | Select Pay Bills |
| c. | Select Others |
| d. | Enter the code 202101 to pay for SWIFT services |
| e. | Enter SWIFT customer ID as reference number |
| f. | Enter the amount you wish to pay |
| g. | Accept N100 surcharge |
| h. | Payment will confirm complete |
| i. | Your SWIFT account is updated automatically |
Note: Currently, GT Bank cards are not enabled to make any of the payments through ATM
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| We need one fax/voice line in our office. How do we proceed |
| Please simply go to our website and sign into your selfcare portal and apply with the “Fixed Line Service Request Form” under the “Manage” tab. We will revert to you by email within 24 hours with your number. If you already have a desk phone, simply connect it to one of the ports marked “TEL1” or “TEL2” at the back of your indoor modem and start making calls. If you have any problems at all, please do not hesitate to revert and we can take you through the process over the phone |
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